Support
How can we help?
Most answers are below. If yours isn't, email us and a real person will reply, usually within two business days.
support@block-beat.com
Frequently asked
How does the daily puzzle work?
Once a day, at midnight your time, everyone gets the same board and the same pieces. You get one scored run. Stars are set by how a computer player did on the same puzzle, so three stars means you matched it.
I missed a day. Is my streak gone?
Maybe not. You earn a streak freeze every 7 days (you can hold two), and they cover missed days automatically. You can also buy a freeze with Bits in the shop. Missed dailies can be replayed from the stamp album to fill in the stamp, but catch-ups don't count toward your streak.
How do I earn Bits?
Finish the daily (plus a bonus for each star), clear lines (double during Fever), earn Journey stars (hard levels pay more), beat a friend's ghost, and keep your streak going. Endless, levels and practice pay up to 100 Bits a day. Bits can't be bought.
Where are seasonal items?
Open the shop's Featured tab. Each season sells six items for a limited time. Own all six to unlock that season's legendary outfit for free. Out-of-season items come back next year.
A challenge link didn't open the app.
Make sure Block Beat is installed and updated. If the link opens this website instead, tap "Open in Block Beat" on the page. You can also copy the link and paste it into the League screen in the app ("got a challenge link?").
There's no sound.
Check the speaker button at the top of a game, and Settings › Sound in the app. Block Beat plays sound even when your phone is on silent, and mixes with your own music. If you use Bluetooth headphones, check they're connected.
Can I move my progress to a new phone?
Progress is saved on your device. If you restore your new iPhone from an iCloud or computer backup of your old one, your Block Beat progress comes with it. Deleting the app deletes your progress, and we can't recover it.
How do I reset everything?
In the app: Setup › Reset all progress. This can't be undone.
Is there Android?
Not yet. iPhone comes first. Email us if you'd like Android and we'll count your vote.
Helpful details to include
- Your iPhone model and iOS version (Settings › General › About)
- The app version (shown at the bottom of Setup in the app)
- What happened, and a screenshot if you can
Looking for our policies? Read the Privacy Policy and Terms of Use.